SEV Laser

Daria Migun★★★★★

This is an amazing place! They are fast, efficient, and very professional. The laser device they use has a very powerful cooling system (fan), so the procedure was completely comfortable and virtually painless. I also accidentally purchased the wrong Groupon for a different treatment area. The girls at the front desk were incredibly patient and helped me figure out how to exchange it for the one I actually needed. I probably took up more of their time than I should have and was more emotional than necessary, but they were kind, understanding, and professional throughout. Before choosing SEV, I compared prices at several laser salons in Walnut Creek, including both individual session rates and package deals. They offer very competitive pricing, especially considering the quality of the service and equipment. It's no wonder they're so popular and always busy.

2 months ago

Risha Trehan★★★★★

I’ve had a great experience at this place! I come here for laser hair removal and laser facials, and the results have been fantastic. And a special shoutout to Jen at the front desk!! She always greets me with a warm welcome and takes the time to make thoughtful recommendations that fit my needs. Her friendly attitude truly makes my day.

a month ago

Rachel Nishijima★☆☆☆☆

I wish I could give a higher rating since I think the nurses I’ve had are great, and I’m seeing a difference in my hair reduction. I went in for my intro session on July 29th. After deciding it was something I wanted to commit to so I would see results, I bought 3 packages on July 30th. I scheduled my next appointment 4 weeks out from my intro session, as advised, for August 26th. A week or so later, I received an email from SEV with a promotional offer: purchase the 18 month package for the price of 16 months. I spent $3,690 on the three 18 month packages at the original price. Since I didn’t go to my first paid appointment yet for the packages, I asked the management at the Walnut Creek location if I could have a price adjustment to what the promotional offer is. They turned down my price adjustment request. I have many sessions to attend still before my 18 month package expires. It feels like a slap in the face seeing the promo signs up around the office, and that they wouldn’t honor the price adjustment. When I check out from the appointments, the iPad on the screen asks for tips at the standard 15%, 18%, and 20% which is bothersome after being denied the price adjustment. I will always click no tip because of the service I received from management. I’ll keep going since I purchased the packages, but I do not feel the management at this location has any interest in keeping their customers happy.

11 months ago

SEV Laser
1551 Civic Dr, Walnut Creek, CA 94596, USA
Walnut Creek, CA 94596

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